WHAT IS YOUR RETURN POLICY?
Returns are accepted only if the product arrives damaged or if the item(s) you received differ than that of your original order.
DO YOU OFFER EXCHANGES?
We currently do not offer exchanges.
DO YOU OFFER REFUNDS?
Refunds will be issued to your original form of payment if we mistakenly forgot to include an item in your shipment or if the product is damaged in transit. To be refunded for a product damaged in shipping, please follow instructions below.
My order arrived damaged. WHAT SHOULD I DO?
If your order arrives damaged, please email clear photos of both the damaged shipping carton and the damaged product(s) to sales@alexapulitzer.com within 3 days of delivery. We are unable to refund you or make a claim on your behalf without this proof.
Need Help?
We’re available by phone or email Monday-Thursday
9:00AM–5:00PM CST.